At Wear Ease Shop, we want you to love every piece you order—whether it’s our premium outerwear, comfortable knitwear, or essential jeans. But if something isn’t quite right, we’re here to help with a hassle-free returns and exchanges process.

1. Returns & Exchanges Policy

You can return or exchange most items within 15 days of receiving your order. All returned items must be unworn, unwashed, and in their original packaging with tags attached.

Note: For hygiene reasons, we cannot accept returns or exchanges on the following products:

  • Underwear & Nightwear

This exception is due to the intimate nature of these products, ensuring the health and safety of all our customers.

2. How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

  1. Contact Us: Email our support team at [email protected] within 15 days of receiving your order. Include your order number and reason for return or exchange.
  2. Wait for Approval: We’ll respond within 1-2 business days with a return authorization and instructions.
  3. Ship the Item: Pack the item securely and ship it to our address (provided in the approval email). We recommend using a tracked shipping method.
  4. Processing: Once we receive and inspect the item, we’ll process your refund or exchange within 3-5 business days.

3. Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective. If you’re exchanging for a different size or style, we’ll cover the shipping costs for the new item.

4. Refunds

Refunds will be issued to the original payment method after we receive and inspect the returned item. Please allow:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days for the refund to appear on your statement.
  • PayPal: 3-5 business days for the refund to process.

Note: Shipping fees are non-refundable for returns that are not due to our error.

5. Exchange Process

Exchanges are subject to product availability. If the item you want is out of stock, we’ll issue a refund instead. We’ll ship the exchanged item using the same shipping method as your original order (standard or free shipping).

6. Return Request Template

Use the template below to request a return or exchange via email:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Wear Ease Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Product(s): [List the items, e.g., Knitwear Sweater, Size M]

Reason: [e.g., Wrong size, defective item, etc.]

Please provide further instructions and the return shipping address.

Thank you,
[Your Full Name]
[Your Email Address]

7. Contact Us

If you have any questions about returns or exchanges, reach out to us at:

We’re committed to making your experience with Wear Ease Shop as smooth and stylish as our collections!